Card payments and refunds
Your card payments are every Stripe transaction that has landed in your bank — shown with the Stripe fee already taken off so you can see the true net, and where you issue a refund or handle a dispute if one comes in.
Finding a payment
Section titled “Finding a payment”Summary cards show the total received, total Stripe fees and transaction count for the month. Search by client name and filter by date range or status (succeeded, refunded, partially refunded, disputed) to find a specific one. Each row lists the date, client, linked invoice, amount, Stripe fee, net amount you received, method and status.
Payment details
Section titled “Payment details”Open a payment to see its full breakdown — gross amount, Stripe fee, net amount, and, once a refund has been issued, how much and how many times.
Issuing a refund
Section titled “Issuing a refund”On a succeeded (or already partially refunded) payment, choose Issue refund, enter the amount — full or partial — and a reason, then confirm. The payment then shows the amount refunded. Every payment also has a View invoice action that opens the linked invoice.
Disputes
Section titled “Disputes”If a client’s bank disputes a card payment, its status changes to Disputed and the linked invoice shows a banner with the reason and evidence deadline, plus a timeline tracking it through to being won or lost. While a dispute is open, sending, paying or cancelling that invoice is locked until it’s resolved.